SAP Fieldglass Consultant - Implementation & Support

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement.

Key Responsibilities :

Implementation & Configuration :

• Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment

• Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement

• Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases

• Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems

Incident Management :

• Monitor and manage incident tickets related to SAP Fieldglass

• Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs

• Collaborate with SAP and third-party vendors to resolve complex incidents and bugs

User Support & Training :

• Provide L2/L3 support to end-users and super users

• Handle user access, role creation, and permission-related tasks within Fieldglass

• Conduct user training sessions and create knowledge articles, user guides, and SOPs

• Support user acceptance testing (UAT) and post-go-live activities

Required Skills :

• 4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation

• Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement

• Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems

• Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management

• Strong analytical and problem-solving skills

• Excellent communication and stakeholder management skills

Preferred Skills :

• Experience working in Managed Services or Support Projects

• Knowledge of Master Data Management and Workflow Management in Fieldglass

• SAP Fieldglass Certification is an added advantage

Educational Qualifications :

• Bachelors degree in Computer Science, Information Systems, HR, or related field

• SAP Fieldglass training or certification preferred