SAP FLM Consultant

We are currently seeking a SAP FLM to join our team in Hyderabad, Telangana, India.

Project Delivery

• Manage SS FLM group accountable for timely and accurate customer deliveries
• Review support execution reporting on various accounts and provide direction and guidance as needed
• Ensure that team maintains high level of competence and operational excellence
• Take critical business decisions to meet customer expectations
• Escalation point of contact for respective Account DMs
• Responsible for Continuous improvements overall Delivery excellence

People Management

• Coordination with GRM/VMG/TA for timely fulfilments
• Perform resource allocations and workload assignments according to delivery requirements
• Responsible for achieving bench mark utilization of resources across SS pool
• Responsible for periodic reviews, recognition rewards for SS resources
• Resource attrition management / retention
• Coordinate with HR/IT/Admin other support functions to provide a conducive work environment for the resources
• Should also be able to take of SLA adherence, daily traiging and ticket updates