SAP For Utilities CRM Professional

Key Responsibilities

• Act as SME for SAP Utilities CRM solutions
• Design and develop custom software components
• Collaborate with business and technology teams
• Lead solution design and process improvement initiatives
• Troubleshoot and optimize application performance
• Support integrations across multiple SAP and non-SAP systems
• Ensure scalable, reliable, and maintainable solutions
• Mentor junior team members and guide technical decisions
• Contribute to key project and architecture discussions
• Drive software quality and delivery excellence.

Core SAP Skills

• SAP Utilities CRM
• Customer Service Management
• Business Partner Management
• Move-In / Move-Out Processes
• Contract Lifecycle Management
• Customer Interaction Center
• Service Request Management
• Complaint Handling
• Customer Engagement Processes
• Utilities Domain Knowledge
• SAP IS-U
• Utility Billing
• Meter-to-Cash Process
• Customer-to-Cash Process
• FICA Integration
• Energy & Utilities Business Processes.