SAP FSM Consultant - E2E Implementation

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes.

Key Responsibilities :

• Implement and configure SAP FSM based on business requirements

• Integrate SAP FSM with backend SAP systems (S/4HANA, ECC)

• Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting

• Work closely with stakeholders to gather requirements and translate them into functional specs

• Provide support during all project phases: blueprinting, realization, testing, go-live, and hypercare

• Train end-users and support change management

• Collaborate with technical teams for data integration and custom developments

Technical Skills Required :

• Strong experience in SAP Field Service Management (FSM)

• Knowledge of SAP Service Cloud and C/4HANA is a plus

• Experience with SAP FSM mobile app configuration

• Integration experience with SAP ERP (S/4HANA/ECC) using SAP BTP, PI/PO, or CPI

• Familiarity with FSM Core, Planning & Dispatching, Smartforms, and Smartflow

Functional Knowledge :

• Field service operations

• Work order management

• Resource planning and dispatching

• Customer service processes

• Asset management

Qualifications :

• Bachelors Degree in Computer Science, Engineering, or related field

• SAP Certification in FSM or C/4HANA is a plus

• Strong communication and documentation skills

Nice to Have :

• Experience in Utilities, Manufacturing, or Telecom domain

• Knowledge of FSM analytics and reporting

• Familiarity with Agile or Scrum methodologies