SAP ISU Retail Access Management

Role: SAP ISU Retail Access Management

Location: Orange, CT - New York City, NY - Portland, ME- Remote with 25% travel to any of the locations - Expenses Reimbursed ::

Duration: Long term

Role Summary

SAP ISU Retail Access Management:

• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
• Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
• Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
• Strong communication skills.