SAP Manager

Key Responsibilities

SAP Operations & Support

• Manage the day-to-day operations and support of SAP applications across the organization.

• Ensure timely resolution of SAP incidents, service requests, and business issues.

• Monitor open issues, prioritize critical requirements, and ensure closure within agreed timelines.

• Coordinate with SAP functional consultants, ABAP developers, BASIS teams, and external implementation partners.

• Manage SAP application support, enhancements, change requests, testing, and production deployments.

• Ensure proper documentation of business processes, configurations, functional specifications, and change requests.

SAP Rollout & Project Management

• Manage and coordinate SAP rollout, implementation, upgrade, and enhancement projects.

• Prepare project plans, track milestones, dependencies, risks, and deliverables.

• Coordinate requirement gathering, solution design, development, SIT, UAT, cutover, go-live, and hyper care activities.

• Work closely with business teams to ensure successful adoption of SAP solutions.

• Monitor project progress and provide regular status updates to IT and business management.

• Coordinate with implementation partners and ensure timely and quality delivery.