SAP MM ,SAP SD

Job Title: SAP MM Delivery Lead / SAP MM Service Delivery Manager

Job Summary

We are seeking an experienced SAP MM professional to lead strategic procurement transformation initiatives and manage end-to-end SAP Materials Management (MM) delivery across multiple accounts. The role requires ownership of SAP MM service delivery, client engagement, operational excellence, governance, and SAP S/4HANA readiness while driving continuous improvement and automation initiatives.

Key Responsibilities

Strategic Delivery & Account Leadership

• Oversee multi-account SAP MM engagements and drive procurement transformation programs.
• Define delivery strategies and ensure alignment with business and procurement objectives.
• Support business development and sales initiatives.
• Drive automation and continuous improvement opportunities.
• Manage executive and CXO-level stakeholder relationships.
• Lead SAP S/4HANA readiness and transformation initiatives.

Account & Portfolio Management

• Manage large SAP MM portfolios/accounts and ensure overall account health.
• Drive renewals, account expansion, and service growth opportunities.
• Lead transitions and manage strategic escalations.
• Coach managers and support organizational capability building.

SAP MM Service Delivery

• Own SAP MM delivery with operational and commercial accountability.
• Manage end-to-end SAP MM services while ensuring SLA adherence.
• Monitor margins, utilization, and delivery performance.
• Lead governance meetings and client service reviews.
• Sponsor process optimization initiatives.

Team Leadership & Governance

• Manage one or more SAP MM teams or service lines.
• Allocate resources and manage staffing utilization.
• Monitor service quality and customer satisfaction.
• Handle risks, issues, and escalations effectively.
• Manage release cycles and ensure delivery excellence.

Functional Leadership & Process Excellence

• Act as SAP MM Subject Matter Expert (SME).
• Lead complex issue resolution and process stabilization initiatives.
• Support audits and ensure compliance standards.
• Identify automation and transformation opportunities.
• Own SAP MM configuration and testing activities.

Operations & Support Management

• Support end-to-end SAP MM operations and process execution.
• Resolve process and configuration issues with client interaction.
• Manage KPI reporting and period-end support activities.
• Handle L2/L3 tickets and support service improvements.
• Monitor ticket queues and ensure timely resolution.

Transaction & Support Operations

• Process SAP MM support activities under established SOPs.
• Resolve routine and moderately complex MM tickets.
• Validate transactions and maintain process documentation.
• Train junior analysts and support operational excellence.
• Respond to user queries and route exceptions appropriately.

Required Skills

• SAP MM Configuration & Support
• Procurement & Procure-to-Pay (P2P)
• Inventory Management
• SAP S/4HANA
• SLA / KPI Management
• Service Delivery Governance
• Stakeholder Management
• Incident & Escalation Management
• Process Automation
• Team Leadership

Preferred Experience

• 815+ years of SAP MM delivery/support experience.
• Experience managing large-scale SAP managed services engagements.
• Strong exposure to SAP transformation and governance model

Preferred candidate profile