SAP Operations Specialist

Job Summary

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time SAP Operations Specialist in Bangalore were looking for

Your future role

Take on a new challenge and apply your SAP expertise in a cutting-edge and evolving field. Youll work alongside collaborative, detail-oriented, and proactive teammates.

You'll ensure the stability, performance, and continuous improvement of the SAP landscape across all business domains. Day-to-day, youll work closely with teams across the business (such as Business Process Owners, Key Users, and domain leaders), oversee daily operations, and prioritize incident and problem management to drive operational excellence and much more.

You'll specifically take care of managing service delivery performance and coordinating SAP changes across modules and systems, but also ensuring compliance with IT security, audit controls, and quality standards.

Responsibilities

• Ensuring availability, stability, and performance of the SAP application landscape (ECC, Fiori, PI/PO, GRC, Solution Manager, etc.)
• Overseeing daily monitoring, batch execution, system health checks, and proactive maintenance
• Prioritizing and managing incidents to ensure effective resolution and escalation when necessary
• Driving problem management to eliminate recurring issues and reduce ticket backlog
• Coordinating SAP changes and managing release cycles, patches, upgrades, and major deployments
• Facilitating communication between business stakeholders, project teams, and support operations
• Ensuring proper governance and regular operational reviews with support partners and vendors
• Maintaining operational documentation and supporting audit cycles
• Proposing and implementing improvement plans to stabilize operations and enhance performance

Requirements

• Degree in Computer Science, Information Technology, or a related field
• Experience in SAP operations management, including ECC, Fiori, PI/PO, and related systems
• Knowledge of ITIL frameworks and service delivery management
• Familiarity with SAP change management processes and release coordination
• A certification in SAP or ITIL is a plus
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities