SAP Plant Maintenance - Application Support

Job Description: SAP PM (Plant Maintenance) – Application Maintenance Support

Position Overview

We are seeking an SAP PM Application Maintenance Support Specialist to provide ongoing production support, incident resolution, and minor enhancements for the SAP Plant Maintenance module. This role is focused on keeping the system stable and running smoothly for end users post-implementation, rather than new-build configuration — ideal for someone who enjoys troubleshooting, root-cause analysis, and continuous system improvement in a live production environment.

Key Responsibilities

Provide day-to-day L1/L2/L3 production support for the SAP PM module, resolving incidents within agreed SLAs

Monitor, triage, and resolve tickets related to maintenance notifications, work orders, equipment master, functional locations, task lists, and maintenance plans

Perform root-cause analysis (RCA) for recurring issues and implement permanent fixes or workarounds

Handle minor enhancements, configuration changes, and change requests (CRs) within existing SAP PM setup

Support scheduled and unscheduled maintenance plan runs (batch jobs), background job monitoring, and troubleshooting of failed jobs

Manage master data corrections and mass data changes (equipment, functional locations, BOMs, task lists) as needed

Coordinate with cross-functional teams (MM, PP, FI/CO, PS) to resolve integration-related issues affecting PM processes

Support period-end and year-end activities related to maintenance orders and settlements

Perform impact analysis, testing, and documentation for change requests, patches, and system upgrades

Maintain support documentation: known error database (KEDB), SOPs, FAQs, and root-cause logs

Participate in on-call/rotational support as required, including handling P1/P2 critical incidents

Liaise with end users and business stakeholders to gather issue details, clarify requirements, and provide status updates

Support periodic system health checks, data consistency checks, and housekeeping activities

Assist with testing during patches, EHP upgrades, or S/4HANA transitions as they relate to PM

Track and report support metrics: ticket volumes, SLA adherence, aging, and recurring issue trends

Required Qualifications

Bachelor's degree in Engineering, Information Systems, or a related field

2–5 years of hands-on experience in SAP PM support (implementation experience is a plus, but not mandatory)

Solid understanding of SAP PM master data: equipment, functional locations, BOMs, task lists, maintenance plans

Experience handling maintenance notifications and order processing (creation, scheduling, execution, completion, settlement)

Familiarity with ticketing/ITSM tools (ServiceNow, Remedy, JIRA, or similar)

Understanding of incident, problem, and change management processes (ITIL exposure preferred)

Basic to intermediate configuration knowledge (IMG/SPRO) for troubleshooting and minor changes

Familiarity with integration points between PM and MM/PP/FI-CO

Strong analytical and troubleshooting skills with a methodical approach to RCA

Good communication skills — able to explain technical issues to non-technical business users

Preferred Qualifications

SAP certification in Plant Maintenance or related module

Experience supporting SAP S/4HANA Asset Management environments

Basic ABAP debugging skills to trace issues in custom code, enhancements, or user exits

Experience with SAP Solution Manager (ChaRM, incident management)

Exposure to SAP Fiori apps for PM and mobile maintenance solutions

Experience working in a managed services / AMS (Application Maintenance & Support) model

ITIL Foundation certification

Industry background in manufacturing, utilities, oil & gas, or facilities management

Technical Skills

SAP PM configuration basics (IMG) and SPRO navigation

SAP Query/SQVI for troubleshooting and ad hoc reporting

Familiarity with batch job scheduling and monitoring in SAP

Understanding of transport management (moving CRs through DEV → QA → PROD)

Basic SQL or data query skills for master data analysis (a plus)

Soft Skills

Strong ownership and accountability for ticket resolution

Ability to work under SLA pressure, prioritizing critical issues effectively

Clear, professional communication with end users and stakeholders

Detail-oriented with a structured, process-driven mindset

Comfortable working in rotational/on-call support models

Pay: RM6,000.00 - RM15,000.00 per month

Work Location: In person