SAP Process Lead / Specialist

• Analyze ERP-related business requirements, including feasibility, impact, risk, and technical design, in line with the Company’s IT roadmap and architecture.
• Manage ERP developments from analysis and testing through production deployment, ensuring timely and high-quality delivery.
• Provide application support for production systems and manage incidents, change requests, and corrective actions.
• Identify and resolve application issues through debugging, replication, analysis, and troubleshooting.
• Prepare and maintain required project and technical documentation, including analyses, designs, test scenarios, user manuals, and training materials.
• Coordinate with consultants throughout project and support processes, monitor deliverable quality, and provide guidance when needed.
• Effectively use relevant tools such as help desk, SQL, and project management applications.
• Deliver assigned project activities accurately and on time, proactively identifying and escalating potential risks or delays.
• Ensure ERP services meet defined service levels and performance standards.
• Coordinate annual ERP disaster recovery and backup restoration tests.
• Ensure efficient and uninterrupted delivery of ERP Support, Projects, Minor Enhancements, and Customizations.
• Collaborate closely with IT teams and business units to ensure effective communication and cross-functional alignment.

Qualifications

• Bachelor’s degree, preferably in Computer Engineering, Mathematics Engineering, Industrial Engineering, or a related field.
• Minimum 3 years of ERP experience, preferably within financial modules.
• Strong SAP/ERP knowledge with hands-on experience in SAP FI, CO, TRM, and AA.
• Knowledge of finance processes including General Ledger, Collections, Payments, Fixed Assets, Treasury, and Profitability Management.
• Experience with T-SQL and relational databases.
• Ability to understand and debug ABAP programs and perform minor enhancements.
• Knowledge of programming concepts, algorithms, SDLC, Change Management, and Project Management.
• Experience with Incident, Problem Management, and IT Support processes.
• Strong analytical thinking, problem-solving, communication, and stakeholder management skills.
• Proactive, customer-focused, solution-oriented, and collaborative mindset.
• Sufficient English proficiency to follow technical documentation and industry developments.
• Flexibility to work outside standard hours when required by project or business needs.