SAP Product Deployment Lead

Job Description – Product Deployment Lead

Position Summary: Responsible for managing deployments of Customer Product tools globally. This includes setting up policy, air contracts, car contracts, hotel contracts, user upload methodology and site testing within the platform guidelines. Consults and optimally configures site to meet clients’ needs within the platform offering. Provides subject matter expertise to Sales, Field Effectiveness, Product Development, Support, and Relationship Managers for this platform & client type.

Reporting: Team Manager, Product Deployment

Knowledge/Experience/Skill:

• Ability to think analytically & conceptually
• In depth knowledge of Web/internet/server knowledge
• Ability to work independently
• PC/technical skills (includes troubleshooting of browsers & variety of applications)
• Previous experience of Project Management desired
• Previous experience of Deployment desired
• Previous experience of OBT Knowledge desired
• Ability to drive results in a P/L environment
• Must have knowledge of corporate travel/airline industry in order to interpret travel policies and contracts
• Time management/organizational & change management skills
• Excellent relationship management and communication skills (both written and verbal)
• PC skills/applications
• Multiple GDS (Amadeus/Sabre) and booking tools knowledge (such as Concur)

Decision Making:

• Ability to cross communicate in a matrix environment (testing of site – decision tree)
• Consult & determine cycle of implementation plan with customers and internal American Express partners
• Determine & escalate delays during implementation cycle, with final launch decision.
• Consult on & provide technical support on specifications for implementation
• Prioritization of workload

Scope:

• Self-managed workflow with ability to work across matrix environment
• Metric and benchmark adherence
• Special projects as assigned by Manager/Director.

Accountabilities:

• End to end implementation of customer product tools into fulfilment centers globally
• Create and maintain detailed project plans on applicable projects
• Manage the relationship with vendors, Acct Executives, GMs and Ops to request information and completion of required tasks to ensure timelines are met
• Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments
• Creation, testing and troubleshooting of site, including travel policy, pricing and PNRs
• Contribute best practices to improve quality, standardization and documentation of implementations globally
• Ability to collaborate with team members and business partners across global Amex GBT locations
• Contribute to Departmental metrics/goals
• Updates Management of implementation status on weekly basis and participates in weekly team meetings
• Acts as subject matter expert
• Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support