SAP SD Service Lead

SAP SD Service Lead

Experience: 7+ Years
Location: Remote
Role: SAP SD Service Lead

Job Summary

We are looking for an experienced SAP SD Service Lead with strong hands-on experience in SAP SD, S/4HANA Service, and SAP Customer Service (CS). The candidate should have strong functional knowledge of end-to-end Sales and Service processes and proven experience leading implementation, rollout, and support activities.

Key Responsibilities

• Lead SAP SD & S/4HANA Service implementation, rollout, enhancement, and support projects.
• Gather business requirements, conduct workshops, perform fit-gap analysis, and design solutions.
• Configure and support end-to-end Order-to-Cash (OTC) processes.
• Configure and support Service Request, Service Order, Service Confirmation, and Service Billing processes.
• Work on Service Contracts, Warranty Management, Installed Base, Service Master Data, and Service Pricing.
• Handle In-house Repair and On-site Service processes.
• Configure Sales Orders, Deliveries, Billing, Pricing, Copy Controls, Output Management, and Partner Determination.
• Work on integration between SAP SD, S/4HANA Service, MM, FI/CO, and PM/EAM.
• Support Service Order Confirmation Settlement/Billing processes.
• Prepare functional specifications and coordinate with ABAP/technical teams.
• Lead SIT, UAT, cutover, deployment, and post-go-live support.
• Analyze production issues, perform root-cause analysis, and provide functional solutions.
• Manage client communication, stakeholder expectations, and project deliverables.
• Lead and mentor junior SAP SD/Service consultants.
• Act as the SAP SD/Service functional lead and provide guidance on solution design and best practices.

Required Skills

• 7+ years of experience in SAP SD, preferably with S/4HANA.
• Strong hands-on experience in SAP S/4HANA Service / SAP CS.
• Strong understanding of SD Order-to-Cash processes.
• Hands-on experience with Service Request Service Order Service Confirmation Billing.
• Experience with Service Contracts, Warranty, Installed Base, Repair, and Service Pricing.
• Strong knowledge of SAP SD pricing, billing, delivery, shipping, and output management.
• Experience integrating SD/Service with MM, FI/CO and PM/EAM.
• Experience in S/4HANA implementation, rollout, and support projects.
• Strong requirement gathering, solution design, configuration, testing, and troubleshooting skills.
• Proven experience as a Lead Consultant / Functional Lead / Workstream Lead.
• Excellent communication and client-management skills.