RED Global

We’re hiring: SAP Service Coordinator | Permanent | Warsaw
We’re looking for an experienced
SAP Service Coordinator
to take a key role within an established SAP Center of Excellence.
Warsaw, Poland – Hybrid (3 days per week in the office)
Start: January
Permanent position
You’ll act as a key deputy within the SAP CoE and help drive the quality, continuity and governance of SAP services across the organisation.
Key responsibilities include:
<ul>
<li>Incident, Problem, Change and Service Request Management
</li>
<li>Major incident management and escalations
</li>
<li>SAP RISE service and contract coordination
</li>
<li>JIRA Service Management operations and governance
</li>
<li>SAP Cloud ALM adoption and operational oversight
</li>
<li>SAP license management coordination
</li>
<li>Release and transport coordination
</li>
<li>Service KPIs, reporting and continuous improvement
</li>
<li>Cross-functional coordination between business, SAP and internal IT teams
</li>
<li>Providing cover for RISE/Basis coordination when required
</li>
</ul>
What we’re looking for:
✓ 5+ years of SAP Service Management experience
✓ Strong SAP S/4HANA and RISE experience
✓ 3+ years of team leadership experience
✓ JIRA Service Management experience – essential
✓ ITIL certification or strong practical ITIL experience
✓ SAP RISE contract/service management experience
✓ Understanding of SAP licensing
✓ SAP Cloud ALM experience is highly desirable
✓ Strong stakeholder management and communication skills
✓ Fluent English

SAP Service Coordinator

SAP Service Coordinator

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