SAP Service Delivery Manager

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Your Role

• Lead SAP Application Management engagements, ensuring delivery of Incident, Problem, Change, and Request Management.
• Drive program planning, PL management, risk mitigation, and operational transformation initiatives.
• Manage client relationships, create Statements of Work, and oversee milestone tracking and financial reporting.
• Mentor teams, enforce quality standards, and implement process improvements and automation.
• Ensure successful execution of Agile/Scrum methodologies across multiple teams and projects.

Your Profile

• We are looking for experienced Service Delivery Managers with 12-14 years who have:
• Strong background in Application Management Services (AMS) delivery.
• Techno-functional expertise in SAP (ECC and S/4HANA).
• Proven ability to manage end-to-end AMS engagements, including Incident, Problem, Change, and Request Management.
• Experience in client-facing roles, PL management, and driving operational improvements.
• Certifications like ITIL, PMP, and familiarity with Agile/Scrum methodologies.

What you''ll love about working here