SAP Service Management

Key Responsibilities

• Lead and participate in end-to-end SAP Service Management implementations.

• Gather and analyze business requirements and translate them into SAP solutions.

• Design and configure SAP Service Management processes based on business requirements.

• Configure and support:

• Service Orders

• Service Notifications

• Service Quotations

• Service Contracts

• Service Confirmations

• Service Billing

• Warranty Management

• Installed Base Management

• Equipment and Functional Locations

• Service-related master data

• Configure service order types, item categories, status profiles, partner determination, pricing, billing, and other relevant settings.

• Work on integration of SAP Service with SAP SD, MM, FI/CO and other relevant modules.

• Prepare functional specifications for enhancements, interfaces, reports, forms, and workflows.

• Coordinate with ABAP and technical teams for development and integration requirements.

• Perform functional testing, integration testing, UAT, defect analysis, and resolution.

• Support data migration, cutover, go-live, and post-go-live/hypercare activities.

• Prepare configuration documents, functional specifications, process flows, test scripts, and user documentation.

• Conduct knowledge-transfer and user-training sessions.

• Identify opportunities for process improvements and recommend SAP best practices.

• Work closely with business stakeholders, project managers, developers, and cross-functional SAP teams.

Mandatory Skills

• SAP Service Management / SAP S/4HANA Service

• End-to-End SAP Service implementation experience

• Strong functional knowledge of:

• Service Orders

• Service Notifications

• Service Contracts

• Service Confirmations

• Service Billing

• Warranty Management

• Installed Base / Equipment Management

• Hands-on experience in SAP Service configuration

• Strong understanding of integration with SAP SD, MM, and FI/CO

• Experience in requirement gathering, solution design, configuration, testing, UAT, and go-live

• Experience working with technical teams for functional specifications and enhancements

• Strong troubleshooting and analytical skills

• Good stakeholder-management and communication skills