Biesse Japan K.K.
SAP SERVICE MANAGER
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Cyberjaya, Selangor, Malaysia
Work mode:
Onsite
Published on:
28 September 2026
What they need
HIRING: SAP SERVICE MANAGER
Location: Cyberjaya, Malaysia
Nationality: Malaysian
Experience: 5+ Years
Level: Mid to Senior
Domain: SAP | Finance & Treasury | IT Service Management
We are looking for experienced SAP Service Managers with strong expertise in SAP environments, preferably within Finance & Treasury, to join a global organisation.
KEY RESPONSIBILITIES
- Manage end-to-end SAP service delivery and support
- Drive Continuous Service Improvement initiatives
- Manage incidents, RCA, preventive actions and stakeholder communication
- Govern change management and ensure global IT standards compliance
- Conduct internal/external service reviews and vendor performance reviews
- Manage SOx, GDPR, IT Security and audit controls
- Support DR tests, certificate renewals and other periodic activities
- Collaborate with global teams, end markets, project teams and 3rd-party vendors
- Support system stabilisation, service improvements and innovation
- Manage service run costs and support implementation of new services
- Ensure supplier readiness, knowledge transfer and smooth service transition
ESSENTIAL REQUIREMENTS
- Degree with 5+ years of IT Services experience
- Strong experience with SAP systems/environments
- SAP Finance & Treasury experience preferred
- Strong stakeholder management and communication skills
- Experience working in large, complex global organisations
- Experience managing internal and outsourced IT service providers
- Strong understanding of ITIL V4 processes
- Experience in SOx-controlled environments, audits and data confidentiality
- Ability to independently drive Continuous Service Improvement
- Understanding of Agile / DevSecOps methodologies
- ITIL V4 certification or equivalent
GOOD TO HAVE
- ServiceNow ITSM experience
- Azure DevOps (ADO)
- SaaS / integrated applications
- AI, RPA, analytics and digital solutions
- Experience using AI to improve productivity
- Previous BAT experience and understanding of BAT processes/priorities
APPLY NOW
Interested candidates can share their CV:
WhatsApp: +91 97177 93392
Email: [email protected]
Contact: Anjali Thukral
Pay: RM12,000.00 - RM13,000.00 per month
Work Location: In person
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