SAP Service Manager

SAP Service Manager

Location: Spain – Remote

Travel: 2–3 days per month in Barcelona

Contract: 6 months

Working pattern: Full-time

Start: ASAP

We are looking for an experienced SAP Service Manager to join our team on an initial 6-month contract , working predominantly remotely from Spain with 2–3 days per month onsite in Barcelona .

This is a key service management role, responsible for ensuring the effective delivery, performance and continuous improvement of SAP services across the business. You will act as a key point of contact between business stakeholders, internal SAP teams and third-party suppliers.

Key Responsibilities

• Own and manage the end-to-end delivery of SAP services.
• Act as the primary service management contact for business stakeholders and key customers.
• Manage incidents, problems, service requests and escalations, ensuring issues are resolved within agreed SLAs.
• Coordinate SAP technical and functional teams, including Basis, infrastructure, application support and development teams.
• Monitor service performance, availability, KPIs and SLA compliance.
• Lead major incident management and ensure effective communication throughout critical incidents.
• Drive problem management and root-cause analysis to prevent recurring issues.
• Coordinate and oversee SAP changes, releases, upgrades and maintenance activities.
• Manage relationships with external SAP partners and service providers.
• Produce regular service reports and communicate service performance to senior stakeholders

Candidates are to be located in Spain ideally- please attach cv if interested or apply here