SAP Support (SD/MM Focus) (Head Office)

Key Responsibilities

SAP SD/MM Functional Support

• Provide first- and second-line support for SD (Sales & Distribution) and MM (Materials Management) modules, resolving user issues related to sales orders, deliveries, billing, procurement, and inventory transactions.
• Investigate and troubleshoot transaction errors, master data discrepancies, and pricing/stock posting issues within SD and MM.
• Coordinate with IT and business users to test and validate configuration changes before deployment.

Cross-Module Coordination (PP, PM, FI, CO)

• Assist in monitoring and troubleshooting issues across Production Planning (PP), Plant Maintenance (PM), Finance (FI), and Controlling (CO) as they intersect with SD/MM transactions (e.g., goods movement affecting FI postings, production orders consuming MM stock).
• Escalate module-specific issues outside SD/MM to the relevant functional lead while tracking resolution status.

User Training & Knowledge Transfer

• Conduct SAP usage training sessions for end users in relevant departments, using real transaction scenarios rather than generic manuals.
• Prepare and maintain user guides and process documentation for SD/MM and related workflows.

Project & System Improvement Support

• Support assigned SAP-related projects (e.g., new plant rollout, process enhancement) to completion within agreed timelines.
• Identify recurring system issues and propose configuration or process improvements to reduce repeat tickets.

Qualifications and Skills

• Education Bachelor's degree in Computer Science, Information Technology, Industrial Engineering, or a related field.
• Experience 0-2 years of experience with SAP, ideally with exposure to SD and/or MM modules; fresh graduates with strong SAP coursework or internship exposure are welcome to apply.
• Working knowledge of SAP SD and MM transaction flows (sales orders, delivery, billing, purchase orders, goods receipt/issue).