SAP WFM (Workforce Management)

Role & responsibilities

Key Responsibilities

• Provide day-to-day offshore support for Workforce Software Time Management.
• Troubleshoot and resolve incidents, service requests, and data issues within SLAs.
• Perform configuration updates, testing, and validations in WFS.
• Assist onsite team with escalations, upgrades, and payroll-related time data issues.
• Document fixes, update SOPs, and contribute to the knowledge base.
• Work in a global delivery model, collaborating across time zones .

Required Skills & Experience

• 5+ years of hands-on experience in Workforce Software (WFS) with focus on Time Management.
• Good knowledge of timekeeping, schedules, and absence/leave management.
• Experience with integration to Payroll/HR systems (ECP/ EC - SuccessFactors).
• Strong troubleshooting and incident management skills.
• Effective communication and ability to coordinate with onsite teams.

Preferred Qualifications

• Exposure to Australian payroll and compliance rules (advantageous).
• Familiarity with labor laws, union rules, or award interpretation.