SATIC: Risk Operations Coordinator

About PwC SATIC and the role

PwC's South Africa Technology and Innovation Centre (SATIC) is a human-led, technology-enabled delivery hub that supports PwC's global network by providing high-quality, scalable and risk-managed business services.

The Risk Operations Coordinator supports PwC UK's Central Risk Management function by helping enable the effective day-to-day operation of the business. The role works closely with recruitment, human capital, finance and operational leadership teams to coordinate workforce activities, maintain operational records, support reporting and contribute to transformation initiatives. The successful candidate will play an important role in ensuring operational efficiency, supporting people-related processes and contributing to strategic projects across the Central Risk Management function.

Summary:

The Risk Operations Coordinator provides operational, administrative and analytical support to the Central Risk Management Operations and Transformation team.

The role supports recruitment and onboarding activities, workforce administration, management reporting, graduate programme coordination and operational transformation initiatives. The successful candidate will work with multiple stakeholder groups to maintain accurate data, improve processes and support the smooth running of the function.

Qualifications /Certifications required:

• Relevant tertiary qualification in Business Management, Operations Management, Human Resources, Finance, Risk Management or a related discipline.
• Project Management, Business Analysis or HR-related certifications would be advantageous.

Experience required:

• Experience in business operations, project management, workforce administration or project coordination.
• Experience supporting recruitment, onboarding and talent administration processes.
• Experience maintaining operational records and management information reports.
• Experience working with multiple stakeholders and cross-functional teams.
• Strong administrative and organisational experience.
• Experience working with confidential workforce information.

Responsibilities of role:

Workforce & Recruitment Support

• Support UK hiring activities and recruitment coordination.
• Complete workflow approvals and maintain recruitment trackers.
• Monitor onboarding and offboarding activities.
• Update organisation charts and distribution lists.
• Support activities which enable the smooth running of the UK risk management graduate programme.

Operational Administration

• Assist with day-to-day operational activities across the Central Risk Management function.
• Coordinate actions, monitor priorities and track dependencies.
• Respond to operational queries from stakeholders.
• Escalate risks and issues where appropriate.

Reporting & Data Management

• Produce and maintain recurring management information reports.
• Support reporting relating to workforce utilisation, absence management and operational metrics.
• Maintain headcount trackers and workforce records.
• Support monthly reconciliation activities and record accuracy reviews.

Talent & People Operations Support

• Support Career Coach administration and related processes.
• Schedule stakeholder meetings and coordinate logistics.
• Track actions and follow-ups.
• Assist with onboarding and offboarding administration.

Transformation & Continuous Improvement

• Support transformation projects and operational improvement initiatives.
• Contribute to process optimisation and workflow improvements.
• Assist with maintaining project documentation and status reporting.
• Identify opportunities to improve operational effectiveness through technology and automation.

Desirable skill sets include:

• Excellent organisational and coordination skills.
• Strong attention to detail.
• Analytical and data-management capability.
• Strong stakeholder-management skills.
• Microsoft Office proficiency, particularly Excel and PowerPoint.
• Ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Experience working in virtual teams.
• Interest in process improvement, automation and AI-enabled solutions.
• Strong judgement and problem-solving capability

Role related attributes:

• Highly organised and dependable.
• Strong service-delivery mindset.
• Proactive and solution oriented.
• Detail focused and accurate.
• Strong interpersonal skills.
• Collaborative team player.
• Flexible and adaptable.
• Comfortable operating in a dynamic environment.
• Maintains confidentiality and professionalism.
• Driven to continuously improve processes and outcomes.

Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

The successful candidates will be required to work the standard office hours of the UK office. During the training period, attendance in the office will be required on a daily basis. Following the completion of training, candidates will transition to a hybrid working model. Please note that PwC SATIC is currently refining its hybrid working approach, and this remains subject to change in line with business, client, and team requirements.