SAV Engineer

Diagnose and resolve complex incidents (levels 2 & 3)
Provide technical support to field technicians and supervisors
Analyze recurring breakdowns and propose sustainable solutions
Analyze technical needs and propose appropriate solutions
Manage critical situations
Coordinate multi-site interventions if necessary
Ensure technical communication with the client
Produce detailed analysis reports
Implement corrective and preventive actions
Participate in the improvement of after-sales service procedures
Prepare detailed technical reports Carry out
and manage on-site technical missions
Intervene in the workshop for equipment repair, configuration and preparation
Provide training to the end customer
Ensure the drafting of technical guides
Train and supervise technicians

Desired Candidate Profile

Dipl me :

Engineer or Master's degree (Bac+5) in technology, electronics, networks and telecommunications, computer science, electrical engineering, electronics or a similar field

Additional training:

Preventive Maintenance Training,
IT Security Training,
Systems and Network Management Training,
Coding and Programming Training,
Electronic Circuit Repair Training

Mastery of technical tools related to the field of activity:

Analytical and problem-solving skills;
Project management
; Professional technical writing;
Proficiency in evolving IT tools

Knowing how to be:

Sense of responsibility,
analytical and synthesis skills
, rigor and organization,
leadership and teamwork,
good communication

Exp rience :

Minimum 2-3 years in preventive and corrective maintenance, Project Manager or similar role, with team supervision experience preferred.
Job description validation. HSE standards.