Savings Assistant - 12 Month Fixed Term Contract

£25,173 per annum

Leek, St Edward Street
Hybrid/Flexible Working | Minimum 2 Days per Week in the Office
Full Time | 35 Hours per Week | 12-Month Fixed-Term Contract

TheOrganisation

At Leek Building Society, we pride ourselves on being aforce for good. We exist to help our communities grow, so they can do greatthings today and even better things tomorrow.

Our colleagues are one of the communities we support. That'swhy we've created an inclusive, engaging workplace where people have thefreedom to be themselves, develop their skills and build rewarding careers.

We're proud to be recognised as a Great Place to Work,based on feedback from our colleagues, and equally proud to have beenrecognised externally, winning Best Building Society and BestSpecialist Mortgage Provider at the 2026 British Bank Awards.

As a mutual organisation, our members are at the heart ofeverything we do, and every colleague plays an important role in helping usdeliver outstanding service to our customers and communities.

Why JoinUs?

We believe great people deserve great benefits. That's whywe offer:

35-hour working week

7.5% employer pension contribution

Minimum 26 days' holiday plus bank holidays

Holiday purchase and sale scheme

Free health screening

24/7 GP access for you and your close family

Comprehensive mental health support, including counsellingand Mental Health First Aiders

Enhanced sick pay and family leave from day one

Up to 6 months' guaranteed sick pay for major illnesses

Life assurance worth four times your annual salary

Workplace savings account with a £100 bonus for regularsavers

Continuous learning and development opportunities

Retail discounts and salary sacrifice schemes

Onsite gym at our Head Office

Flexible and hybrid working opportunities

TheOpportunity

Were looking for an organised and customer-focused Savings Assistant to join our Savings team on a 12-month fixed-term contract.

Youll provide efficient and accurate operational support for savings activities across the Society. This will include responding to enquiries, processing savings account instructions, checking documentation and maintaining accurate customer and account records.

Working collaboratively with branch and central teams, youll help deliver a positive customer experience while ensuring that savings processes are completed accurately and in accordance with regulatory and procedural requirements. Youll also have opportunities to identify improvements that strengthen our processes, service standards and customer outcomes.

WhatYou'll Be Doing

Responding accurately and efficiently to savings enquiries from customers, colleagues and third parties by telephone, correspondence and digital channels

Processing and administering savings accounts in accordance with customer instructions, Society procedures and regulatory requirements

Coordinating customer mailings accurately and within agreed service standards

Reviewing savings documentation to ensure it is accurate, complete and compliant with the Societys procedures

Working with branch colleagues to resolve documentation issues and help prevent recurring errors

Maintaining accurate customer and account records across relevant systems

Keeping your knowledge of savings products, processes, procedures and regulations up to date

Identifying opportunities to improve processes, customer outcomes and operational efficiency

Supporting the achievement of individual, team and departmental objectives

Identifying and escalating risks, incidents and control weaknesses appropriately

Taking ownership of your responsibilities and contributing positively to the success of the wider team

WhatWe're Looking For

Essential

Experience in customer service, administration or operational support

Strong attention to detail, with experience accurately processing information and maintaining records

Good numeracy, written communication and organisational skills

Confidence using Microsoft Office, including Outlook, Word and Excel

The ability to communicate professionally with customers and colleagues

A collaborative approach, with the ability to take ownership and resolve routine issues

An understanding of confidentiality, compliance and the importance of delivering positive customer outcomes

Willingness to participate in the departments Saturday rota and provide reasonable support during peak periods

Desirable

Experience within financial services, savings administration or another regulated environment

Knowledge of savings products, Anti-Money Laundering and Data Protection requirements

Experience using customer administration or account management systems

Experience identifying or supporting process improvements

Intermediate Excel skills

We welcome applications from candidates who can demonstrate strong transferable customer service or administrative experience, even if they havent previously worked in financial services.

Inclusion

We are committed to creating an inclusive workplace whereeveryone feels respected, valued and able to succeed. We welcome applicationsfrom people of all backgrounds, experiences and communities and will providereasonable adjustments throughout the recruitment process where required.

Pre-EmploymentChecks

As a regulated financial services organisation, all offersof employment are subject to satisfactory pre-employment screening.

Depending on the role, this may include:

References

Right to work verification

Basic Disclosure and Barring Service (DBS)check

Adverse credit check

Financial sanctions screening

Verification of qualifications and professionalmemberships, where applicable

Any offer of employment will be conditional upon thesuccessful completion of the relevant checks.

ApplicationGuidance

As a regulated financial services organisation, honesty andintegrity are important to us. We recognise that candidates may use technology,including AI tools, to support the preparation of their application. However,all information submitted must be accurate and genuinely reflect your ownskills, knowledge and experience. We may explore application content furtherduring the recruitment process to verify and better understand the examplesprovided.

Interestedin Finding Out More?

A full Job Description and Person Specification areavailable on our careers website. We encourage applicants to review thesedocuments before applying.

If you require any reasonable adjustments as part of therecruitment process, please let us know and we'll be happy to discuss how wecan support you.

Join an award-winning building society where peoplematter, communities matter, and your career can thrive.