SB System Engineer

Role Overview

We are looking for a motivated and technically sound IT Admin / System Engineer to support day-to-day IT operations at our Kochi office. The role involves hands-on administration of systems, networks, and end-user support across the organization. The ideal candidate should have solid foundational knowledge of IT infrastructure, cloud services, and IT support processes, with a desire to grow into senior responsibilities over time.

Key Responsibilities

Network & Infrastructure Support

• Assist in day-to-day IT operations, including server maintenance, network monitoring, and end-user support.
• Support and administer the Microsoft Azure environment (compute, storage, networking, and basic security).
• Monitor network performance, bandwidth utilization, and uptime; escalate anomalies as needed.
• Assist in managing VPNs, firewalls, and endpoint security solutions.
• Support data backup procedures and assist in disaster recovery (DR) testing and documentation.

User Support & Ticketing

• Provide timely Level 1/Level 2 IT support to end-users across offices.
• Log, track, and resolve support tickets within defined SLA timelines.
• Identify recurring issues and escalate to senior team members with documented findings.
• Maintain a knowledge base of common issues and resolutions to enable self-service for users.

IT Asset Management

• Maintain accurate inventory of IT hardware, software, and licenses.
• Track asset lifecycle: procurement, assignment, maintenance, and disposal.
• Coordinate with vendors for hardware setup, repairs, and replacements.

Vendor & Procurement Support

• Coordinate with vendors for hardware/software procurement and service requests.
• Track AMC/renewal schedules and alert management ahead of expiries.
• Maintain records of vendor contacts, contracts, and service agreements.

Documentation & Collaboration

• Maintain accurate IT documentation: network diagrams, SOPs, asset registers, and configuration records.
• Collaborate with cross-functional teams to support IT requirements for projects and initiatives.
• Assist senior IT staff in implementing process improvements and automation.

Requirements

Education & Experience

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in IT administration, system engineering, or a similar role.
• Hands-on experience with basic network administration.

Technical Skills

• Working knowledge of Microsoft Azure (virtual machines, storage, networking, Azure AD).
• Experience with Office 365 and endpoint management tools.
• Familiarity with firewalls, VPNs, switches, and LAN/WAN concepts.
• Basic understanding of IT security principles, patch management, and antivirus tools.
• Experience with IT ticketing systems (e.g., Freshservice, ServiceNow, Jira).

Soft Skills

• Strong troubleshooting and analytical skills.
• Good written and verbal communication skills in English.
• Ability to work independently and collaborate effectively within a team.
• Proactive attitude with a willingness to learn and take ownership of tasks.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.