Schedule change-Escalations Agent

• We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced customer service environment.
• You would be working on schedule changes bookings to a minimum of 30 PNRs a day.
• Handling Calls /Chats of Customers & Supplier queries (Schedule Change Bookings)
• Reporting to the Team Leader to achieve goals and KPI’s
• Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
• Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
• Handle misconnections and get the flights confirmed by the Airlines.
• Multi-tasking and ready to adapt to new situations and challenges or role reversal.

Requirements:

• Minimum 1 year of experience in the customer service industry in calls and chat process
• Knowledge of the Travel Industry would be a plus
• Good written and verbal communication.
• Ability to work in different shifts (Includes night shift)
• Self-learning and being able to take initiative are very important.
• Should possess strong critical and analytical skills.

Benefits

What’s in it for You?

• Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance.
• Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
• Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
• Meal Coupons: A tasty perk to fuel your workday—delicious meals or snacks on us!
• Performance-Based Incentives: Earn more when you deliver more. Your hard work pays off—literally.
• Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessions—boosting your skills and career progression.