Schedule/Dispatch Coordinator

About the Role:  The Schedule Coordinator will be responsible for managing and optimizing the daily schedules of our HVAC technicians. This role involves coordinating appointments, dispatching technicians, and ensuring that all service calls are handled efficiently and effectively. The ideal candidate will have prior work in the trades preferred, excellent organizational skills, strong attention to detail, and the ability to communicate effectively with both customers and technicians. Hours: 7:30am - 4:30pm

Responsibilities:

• Manage and maintain the scheduling system for service appointments
• Communicate with customers to schedule appointments and provide service updates
• Coordinate with technicians to optimize their schedules and ensure timely service delivery
• Resolve scheduling conflicts and handle emergency service requests
• Ensure accurate record-keeping of appointments and customer information

Requirements:

• Prior experience in scheduling, dispatching, or customer service role
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with scheduling software and basic computer skills
• Customer-focused attitude and problem-solving abilities

Desired Experience:

• Minimum of 2-3 years of experience in scheduling, dispatching, or customer service, preferably in the HVAC or a related industry.
• Experience using scheduling software and CRM systems.
• Familiarity with HVAC terminology and industry practices.
• Proven ability to handle high-stress situations and remain calm under pressure.
• Demonstrated track record of improving scheduling efficiency and customer satisfaction.