Scheduler Assistant

Shane's Trees is a second-generation Arboriculture business based in the Sutherland Shire, proudly servicing commercial and residential clients across Sydney, the Illawarra, Newcastle and Brisbane. With a strong reputation for quality workmanship and customer service, we receive a high volume of enquiries and successfully convert them into a steady pipeline of work.

We are seeking a highly organised and motivated Scheduler Assistant to support the coordination of daily operations between our clients and field crews. This is a dynamic, fast-paced role that requires exceptional communication skills, strong attention to detail and the ability to manage multiple priorities while delivering outstanding customer service.

The successful candidate will play a key role in ensuring jobs are scheduled efficiently, clients are kept informed, and our crews have the information and resources they need to deliver a seamless service experience.
 
Key Responsibilities

• Schedule accepted quotes and coordinate daily crew movements
• Adjust schedules to accommodate changing priorities, weather conditions and equipment
• Monitor staff availability, leave requests and roster changes
• Ensure crews are assigned to work appropriate to their qualifications, licences and competencies
• Communicate clear daily work instructions, priorities, and updates to crews and Team Leaders
• Maintain regular communication with clients and provide updates on scheduling, job progress and completion
• Deliver a consistently high standard of customer service and ensure a positive client experience
• Prepare and issue client invoices upon completion of works
• Maintain accurate records and reporting through company databases and online platforms

About You

• Strong organisational and time management skills
• Excellent communication and customer service abilities
• Capable of multitasking and working effectively under pressure
• High attention to detail and problem-solving capability
• Solid experience in scheduling, operations coordination, administration or a similar role
• Technically capable working across a range of software, digital systems and in-house business platforms

What We Offer

• Part-time opportunity
• 20-30 hours per week
• Flexible working days and negotiable hours
• Competitive salary based on experience
• Supportive and family-oriented team culture
• Stable employment with a growing, second-generation business
• Ongoing training and professional development opportunities

If you thrive in a busy environment and enjoy keeping people, schedules, and operations running smoothly, we'd love to hear from you.

Please send a brief cover letter advising how many days per week you are available and if you are looking for shorter days or longer days.