Scheduler- Bunbury

Some Background to the Company
Jason Windows is WA's premier manufacturer of aluminium windows and doors. Jason Windows employs over 400 employees at our award-winning office, showroom and state of the art factory in Welshpool, and our office in Bunbury. We are committed to setting ever increasing standards in product quality and innovation, meeting and exceeding our customer's expectations and delivering on time and in full.

About the role
Our Scheduling team liaise between builders, internal departments and sub-contractors to schedule installation and service work of our products (frames, screens, glass). This role does require extensive learning on our products and will suit someone that can learn quickly and has good attention to detail.
Full on-the-job training will be provided to the successful candidate. 
  
The successful candidate will be required to:

• Generate callups and work orders from incoming requests.
• Schedule the installation of our product in accordance with set capacities
• Be a point of contact for our builders & contractors for bookings & onsite issues relating to deliveries or installs.
• Allocate installations to contractors.
• Place orders through our Supply department.
• Create and approve contractor interims for payment.
• Managing all incoming service requests from home owners and builders
• Generate the service sheet orders and allocate the jobs to the appropriate service technician in accordance with our lead times
• Liaise with service technicians and report any onsite issues and schedule any return visits required
• Ordering parts, manufacturing of products and hardware required for service jobs
• Performing reception and administrative duties and welcoming customers into our showroom

Required Experience and Aptitude

• Strong customer service skills in person, over the phone and via email
• Previous exposure working in an admin, reception or scheduling role desirable
• Resilience and efficiency in dealing with problems as they arise
• Self-motivated, well presented and strong organisational skills
• Experience using Microsoft Office Suite (including Outlook, Excel and Word) in an office environment
• Previous experience with in-house computer systems e.g. Pronto ERP system highly regarded
• Willingness to assist other areas of our close-nit team when require.
• An ability to handle installation and service enquiries maturely and to think on your feet and problem solve when dealing with service issues.
• Alignment to Jason Windows Core Values (the 4T’s) is essential.

What you get in return

• Full training of our systems and processes
• Gain transferable skills - Industry, interpersonal and business skill development
• Work-life balance
• Free onsite car parking
• Social club
• Year end shutdown period

How to Apply:
Please submit your application including cover letter outlining your suitability for the role and a CV by clicking on the Apply button now.