Scheduler/Dispatcher

Position Summary:

LifeMed Ambulance seeks a dependable, organized, detail-oriented Dispatcher to coordinate transportation services, communicate with drivers and operations personnel, and ensure timely, efficient service delivery. The Dispatcher will assist with daily scheduling, monitor vehicle and driver availability, communicate service updates, and respond to scheduling changes and operational issues.

This role requires quick thinking, strong communication, and an in-depth knowledge of the Philadelphia area to ensure seamless scheduling and dispatching of our fleet. The ideal candidate has strong communication and problem-solving skills, can multitask in a fast-paced environment, and understands the importance of professionalism, punctuality, and customer service in medical transportation.

Essential Duties and Responsibilities

• Coordinate daily transportation assignments and dispatch drivers according to scheduled trips and operational priorities.
• Communicate with drivers regarding assignments, pickup and drop-off locations, schedule changes, delays, and other updates.
• Monitor trip progress and follow up on late pickups, missed trips, cancellations, and service disruptions.
• Maintain accurate dispatch logs, trip records, schedules, and related documentation.
• Coordinate with facilities, healthcare providers, passengers, and internal departments as needed.
• Notify appropriate personnel of vehicle breakdowns, driver call-outs, emergencies, and other operational concerns.
• Assist with driver scheduling and communicate staffing needs to the appropriate supervisor.
• Ensure trip details, driver assignments, and service categories are accurately recorded in the designated dispatch system.
• Escalate complaints, safety concerns, and unresolved operational issues to management promptly.
• Protect confidential passenger and patient information in accordance with company policies and applicable privacy requirements.
• Follow company procedures and applicable transportation and safety requirements.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous dispatch, transportation, logistics, customer service, or scheduling experience preferred.
• Experience in ambulance services, non-emergency medical transportation (NEMT), or healthcare transportation is a plus.
• Strong verbal and written communication skills.
• Ability to organize multiple assignments and respond effectively to changing priorities.
• Basic computer skills, including email, data entry, and scheduling software.
• Strong attention to detail and accurate recordkeeping.
• Ability to work independently and collaboratively with drivers and operations staff.
• Professional, reliable, and able to maintain composure in a fast-paced environment.

Work Schedule

This position may require weekday, evening, weekend, or holiday availability based on operational needs. Specific hours and shift assignments will be discussed during the hiring process.

Work Environment

The Dispatcher works in an office or dispatch center and communicates frequently with drivers, operations personnel, healthcare facilities, and other service partners. The role requires extended periods of computer and telephone use and the ability to manage competing priorities.

How to Apply

Interested candidates should submit their resume for consideration. Qualified applicants will be contacted regarding next steps in the hiring process.

LifeMed Ambulance is committed to maintaining a professional, safe, and respectful work environment.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person