Scheduler/Operator

• Bilingual in Spanish is preferred

• Maintains patient records: Verifies and updates demographic, insurance, and other necessary information in the medical record.

• Schedules patient appointments and follows up with other departments as needed to prep for upcoming visits.

• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in line with company policy and recommended workflows.

• Collects copayments, out of pocket amounts for services and past due balances for accounts.

• Sends forms and questionnaires to patients that may need to be completed prior to visit.

• Comforts patients by anticipating anxieties through education while also answering their questions.

• Ensures availability of treatment information by uploading, filing and retrieving patient records.

• Use all available resources to provide and send medical information to allow for efficient coordination of care, all in accordance with HIPAA guidelines.

• Protects patients' rights by maintaining confidentiality of personal and financial information.

• Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.

• Helps patients in distress by responding to emergencies.

• Maintains integrity of operations by following policies and procedures; provides feedback and ideas for improvement.

• Works in a team to accomplish goals and ensure task coverage.

• Other tasks as assigned.

Competency—

• 1-2 years of direct customer service experience required
• Must be computer and internet savvy. Familiar with Outlook, MS Word, Excel and possess intermediate level web navigation, keyboard and typing skills.
• Professional communication written and verbal
• Organized and efficient
• Exceptional time management
• Problem-solving skills with quality focus
• Self-starter with good judgment
• EMR (Athena) experience is ideal