Scheduling Administrator

Scheduling Administrator

Location: Buntingford
Salary: National Minimum Wage or National Living Wage, depending on age, with opportunities for progression.
Job Type: Full-time, Permanent

About the Role

We are looking for an organised, proactive and confident Scheduling Administrator to join our busy team in Buntingford.

Everyone joining the team will initially focus on Scheduling & Diary Management, including making calls to customers, arranging appointments and managing rebookings, dealing with inbound calls, and scheduling works depending on engineer availability.

As you develop within the role, there will be potential opportunities to progress within the business, learn new skills, take on additional responsibilities and progress within the company. Other areas within the company include Client Communications and Invoicing.

Previous experience is beneficial but not essential, as training and support will be provided.

Key Responsibilities for Each Department

Scheduling & Diary Management

• Schedule and coordinate appointments for engineers.
• Arrange and manage rebooking’s where required.
• Coordinate engineer availability with client requirements.
• Maintain accurate schedules for engineers and higher management.
• Monitor outstanding jobs and ensure appointments are completed within required timescales.
• Monitor outstanding jobs, follow up delays and identify issues.
• Ensure jobs progress within required timescales.

Client Communication & Client Systems

Respond to client queries by telephone and email.

• Act as a key point of contact for the clients.
• Provide updates on appointments, job progress and completion.
• Upload relevant documentation and ensure records are maintained accurately.
• Complete general administration associated with allocated accounts and jobs.
• Ensure information is entered accurately and within required timescales.
• Build and maintain positive working relationships with clients.

Invoicing & Reporting

• Gain experience assisting with the invoicing process.
• Check job information and costs before invoicing.
• Use Microsoft Excel to maintain trackers, monitor job statuses and produce reports.

Starting within our scheduling team and progressing through the departments will allow you to develop an understanding of the full job lifecycle, from initial booking through to completion and invoicing.

About You

• Highly organised with good time-management skills.
• Confident communicating by telephone and email.
• Excellent attention to detail.
• Comfortable using computers and Microsoft Excel, or willing to learn.
• Able to manage multiple tasks and priorities.
• A proactive approach to problem-solving.
• Reliable, professional and willing to learn.
• Able to work independently and as part of a team.

Previous experience in scheduling, administration, customer service or a similar role is desirable but not essential.

What We Offer

• Starting salary in line with the applicable National Minimum Wage or National Living Wage, depending on age.
• Full-time, permanent position.
• Company pension scheme.
• On-site parking.
• Friendly and supportive working environment.
• Training and development across different areas of the business.
• Opportunities to take on additional responsibilities and progress within the company.

If you are organised, confident and looking for a varied role where you can learn new skills and build a career, we would like to hear from you.

How to Apply

Please submit your CV and a covering letter outlining your relevant experience and why you would be a good fit for the role.

Job Types: Full-time, Permanent
Benefits: Company pension, on-site parking
Work Location: In person

Job Types: Full-time, Permanent

Pay: From £22,600.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person