Scheduling Agent

Job Title: Scheduling Agent

Monthly Pay: $3,450 - $4,463 USD per month

Summary:

This role schedules and confirms service appointments through phone, email, and online requests. Accurate scheduling helps customers receive timely service and gives internal teams clear, current calendars. The Scheduling Agent sits within the administrative support team and works under an administrative team lead. The role works with customers, service representatives, scheduling contacts, and team members who fulfill scheduled services. This is a fully remote, work from home position based in Wisconsin, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive scheduling requests through a shared queue, phone calls, emails, and service tickets, then identify the requested service, preferred date, contact details, and relevant scheduling needs.

• Review available appointment options in a scheduling and calendar such as Google Calendar, using established guidelines to avoid overlaps and incomplete bookings.

• Create, update, reschedule, or cancel appointments while confirming the customer name, contact method, service request, assigned contact, and selected time.

• Send clear appointment confirmations and reminders through approved phone and email channels, explaining next steps and noting any information the customer should provide.

• Record each interaction, request outcome, and follow-up need in a support platform such as Freshdesk so scheduling contacts can see the current status.

• Use a contact-center phone system such as RingCentral to answer scheduling calls, place approved outbound follow-ups, and route calls that require another team member.

• Check daily calendars for duplicate entries, missing details, conflicts, and changes that could affect customers or service representatives.

• Coordinate schedule updates with internal scheduling contacts when availability changes, ensuring affected customers receive accurate revised options.

• Escalate unresolved scheduling conflicts, unavailable requested services, repeated contact issues, or system access concerns to the administrative team lead.

• Maintain orderly scheduling logs in a spreadsheets and data entry tool such as Google Sheets when requested for team tracking and handoffs.

• Meet quality expectations through accurate scheduling, timely turnaround, complete notes, clear confirmations, and appropriate follow-up on open requests.

Qualifications:

• High school diploma or equivalent.

• No experience required; related experience preferred.

• Familiarity with scheduling workflows, appointment details, confirmations, cancellations, and rescheduling practices preferred.

• Ability to use a scheduling and calendar such as Google Calendar to review availability and maintain appointment information.

• Ability to use a support platform such as Freshdesk and a contact-center phone system such as RingCentral after training.

• Comfortable maintaining scheduling logs in a spreadsheets and data entry tool such as Google Sheets.

• Clear and professional written and verbal communication when assisting customers and coordinating with internal contacts.

• Able to review names, dates, times, contact details, and service requests carefully before confirming appointments.

• Reliable computer, high-speed internet, and quiet private workspace required, with availability for the 40-hour weekly commitment and agreed working days and shift times.

• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in Wisconsin, United States.

• Structured onboarding and training on Google Calendar, Freshdesk, RingCentral, and Google Sheets.

• Regular check-ins with the administrative team lead.

• Builds skills in service appointment coordination, schedule review, customer-facing correspondence, and accurate status tracking.

• Health coverage, paid leave, a 401(k), maternity leave, and stipends.