Scheduling & Estimates Coordinator

Job Summary

Fizz Fresh is a growing residential cleaning company in Ottawa, and we're looking for an organized, detail-oriented Scheduling & Estimates Coordinator to keep our bookings running smoothly. In this role, you'll manage our cleaning calendar, estimate the right amount of time for each job, and coordinate between clients and our team of cleaners so every visit is scheduled accurately and communicated clearly. Your organization and follow-through will directly shape how efficiently our team works and how confident our clients feel booking with us.

Duties

• Manage and coordinate the booking calendar across our team of residential cleaners, matching each job to a cleaner's availability and location
• Estimate accurate time allotments for standard cleans, deep cleans, and move-in/move-out jobs based on home size, scope of work, and any special requests
• Confirm bookings with clients and communicate scheduling details, access instructions, and any changes clearly and promptly
• Check cleaner availability for new bookings and keep everyone informed of confirmed jobs, changes, or cancellations
• Maintain accurate records of client information, booking history, and job details in our scheduling system
• Handle incoming calls, texts, and emails from clients and cleaners with professionalism and courtesy
• Respond to client inquiries and resolve scheduling issues promptly, keeping customer satisfaction top of mind
• Flag recurring scheduling problems (jobs consistently running over or under allotted time) so estimates can be refined over time
• Maintain confidentiality of client information, including addresses, access codes, and other personal details shared during booking

Requirements

• Proven experience in scheduling, dispatch, coordination, or office administration; experience in home services (cleaning, maintenance, or similar) is a strong asset
• Strong computer skills, including comfort with scheduling/booking software, Google Workspace, and general digital calendar management
• Excellent organizational skills with keen attention to detail and the ability to manage multiple bookings at once
• Strong phone and written communication skills, with a friendly, professional tone with both clients and cleaners
• Ability to make sound judgment calls when estimating job time, accounting for home size, clutter, pets, and add-on services
• Ability to handle sensitive client information (addresses, access details) with discretion and confidentiality
• Comfortable working independently and communicating remotely with a distributed team of cleaners
• Reliable availability during business hours, with flexibility for occasional evening or weekend coordination as booking volume requires

Join Fizz Fresh as our Scheduling & Estimates Coordinator and become the operational backbone connecting our clients and our cleaning team. Your organization and attention to detail will help us deliver a consistently great experience while we continue to grow.

Pay: $22.50 per hour

Expected hours: 3.0 – 32.0 per week

Benefits:

• Flexible schedule
• On-site parking
• Paid time off

Work Location: On the road