Scheduling & Quality Assurance Coordinator

Interim HealthCare of Las Cruces, NM is seeking a Scheduling & Quality Assurance Coordinator to serve as the operational hub of our office — managing caregiver and client scheduling, staffing the front desk, and supporting quality assurance through file audits and onboarding. This is a hands-on, detail-driven role suited to someone who already understands home health/home care operations and can move fluidly between scheduling, compliance, and client-facing work in the same day.

## **Responsibilities**

- **Scheduling**
  - Build, adjust, and maintain caregiver schedules to ensure full shift coverage for all active clients.
  - Manage last-minute call-offs, shift swaps, and emergency coverage.
  - Match caregivers to clients based on skill set, availability, and client preference.
  - Maintain accurate scheduling records in AxisCare.
- **Client & Caregiver Support**
  - Serve as point of contact for incoming calls, greeting callers and visitors professionally.
  - Route calls and inquiries to the appropriate team member.
  - Support client and caregiver questions related to scheduling, visits, and general office needs.
  - Assist with day-to-day administrative and office coordination tasks.
- **Quality Assurance**
  - Audit caregiver and client files for completeness, accuracy, and compliance with state and agency requirements.
  - Review visit documentation and EVV (Electronic Visit Verification) records for accuracy and timely submission through AuthentiCare.
  - Flag documentation gaps, missed visits, or compliance issues to leadership.
  - Support internal audit preparation and survey/inspection readiness.
- **Onboarding Support**
  - Assist with new caregiver onboarding — paperwork, orientation scheduling, and file setup.
  - Help ensure new hire files are complete and audit-ready before a caregiver's first shift.
  - Coordinate with HR/admin staff on onboarding timelines and documentation.

## **Requirements**

- Prior experience working in a home health or home care agency setting — highly preferred.
- Experience with AxisCare scheduling/EVV software — highly preferred.
- Experience with AuthentiCare (NM Medicaid EVV aggregator) — highly preferred.
- Strong organizational skills and comfort managing multiple priorities (phones, scheduling changes, and file review) in the same shift.
- Clear, professional phone and in-person communication.
- Attention to detail, particularly around documentation and compliance.
- Comfortable with basic office software (email, scheduling platforms, document review).
- *Preferred Qualifications:*
  - Familiarity with New Mexico Medicaid home care compliance requirements.
  - Prior experience in a quality assurance, auditing, or compliance-adjacent role.
  - Bilingual (English/Spanish) a plus given the Las Cruces/El Paso service area.

## **Benefits**

- Competitive hourly wage of $16.00 - $18.00, paid bi-weekly.
- Opportunities for professional growth and development.
- Supportive work environment focused on quality care and employee satisfaction.
- Comprehensive onboarding and training.

## **About the Company**

Interim HealthCare of Las Cruces, NM is dedicated to providing compassionate, high-quality home healthcare services to our community. Our team is committed to improving the lives of our clients through personalized care, professionalism, and a strong focus on service excellence. Join us and be part of a company that values integrity, teamwork, and the well-being of both our clients and employees.