Scheduling and Workforce Specialist

Scheduling & Workforce Management Specialist

Location: BGC, Taguig
Work Setup: Hybrid
Work Schedule: Monday – Friday
Shift: Night Shift

Job Summary

The Scheduling & Workforce Management Specialist is responsible for managing employee schedules, staffing requirements, and timekeeping activities. The role ensures proper workforce coverage, maintains accurate scheduling records, supports department leaders, and provides guidance and training to scheduling coordinators.

Key Responsibilities

• Manage and update employee schedules using electronic workforce scheduling systems.
• Coordinate with department managers to ensure proper staffing and shift coverage.
• Review and process schedule requests, including leave requests, shift changes, and employee preferences.
• Monitor staffing gaps and coordinate the posting of additional shifts when needed.
• Maintain accurate timekeeping records and review timecards before payroll processing.
• Monitor staffing requirements based on operational needs, workload, and budget.
• Prepare staffing and scheduling reports for management review.
• Serve as a subject matter expert and provide guidance, coaching, and support to scheduling and timekeeping coordinators.
• Handle escalated scheduling concerns and resolve complex workforce-related issues.
• Develop training materials, onboarding guides, and standard operating procedures.
• Assist in training employees on scheduling systems and processes.
• Coordinate with internal teams and department leaders to improve scheduling processes and workforce efficiency.

Qualifications

• Bachelor's degree in Business Administration, Data Management, or a related field.
• At least 3 years of experience in staffing, workforce management, or employee scheduling.
• Hands-on experience with workforce scheduling and timekeeping software.
• Proficiency in Microsoft Office applications.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong stakeholder management and coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• UKG certification is preferred upon hire and required within 12 months.
• Previous experience in a healthcare setting.
• Experience in workforce scheduling, staffing coordination, and timekeeping operations.
• Background in training, coaching, or mentoring team members.

Application Question(s):

• How much is your current salary?
• How much is your expected salary?
• How long is your notice period?

Work Location: Hybrid remote in Taguig