Scheduling Coordinator and Client Support

About the role

The Customer Support & Scheduling Coordinator role is an exceptional entry-level gateway into the telematics industry. This customer-first position focuses on guiding clients through our fleet management software and managing the logistical scheduling of our field technicians to ensure seamless service delivery.

Key responsibilities

• Serve as the first point of contact for incoming client inquiries via phone and email
• Provide empathetic, high-quality support to resolve client questions, issues, or feedback efficiently
• Maintain accurate, up-to-date client records in our CRM system
• Proactively reach out to clients to ensure satisfaction and maintain strong ongoing relationships
• Efficiently manage, coordinate, and optimize daily schedules and appointment bookings of GPS Technicians
• Balance client preferences with team availability to maximize operational efficiency
• Handle last-minute schedule adjustments, cancellations, and re-bookings calmly and swiftly
• Communicate schedule updates clearly to both internal team members and clients

About you

• Proven experience in a customer service, client care, or helpdesk role, combined with strong administrative or scheduling experience
• Ability to meet daily targets for fast, helpful responses to customer inquiries
• Exceptional written and verbal communication skills with a natural ability to build rapport and show empathy
• Strong attention to detail and the ability to multitask effectively under pressure
• Proficiency with scheduling software, CRM databases, and Microsoft Office / Google Workspace
• A proactive attitude and the ability to think on your feet when schedules conflict or unexpected client issues arise

Benefits

• Permanent role, minimum 40 hours/week
• Takapuna office, free parking, and steps from the beach and cafés
• Company laptop and phone provided from day one
• A driven, supportive team that celebrates success together