SCHEDULING COORDINATOR

Introduction We are a passionate, supportive outpatient behavioral health group practice serving individuals, couples,families, and children in San Diego and Los Angeles. Our team consists of providers who truly love the work that we do and as such nurture a trauma-informed culture. If a positive, healthy, encouraging and supportive work environment are important to you, that is truly where we shine.

Job Summary We require someone with great customer service experience to help triage new clients to the appropriate therapist based on an evaluation of the client’s needs, therapist’s background and availability. The ideal scheduling coordinator is detail oriented and will effectively track inbound calls, verify clients’ eligibility, and respond to phone calls and emails in a timely fashion. Excellent verbal and written communication skills are a must.

Qualifications

• Previous mental health office or behavioral health experience required.
• 1-3 years of customer service experience (preferred).
• Strong verbal and written communication skills.
• Compassionate and empathetic approach to patient care.
• Proficiency in using scheduling software or platforms, such as TherapyNotes,SimplePractice, or Kareo (a plus).
• Ability to manage multiple tasks and prioritize effectively.
• Excellent organizational skills and attention to detail.

What We Offer

• Competitive Pay ($16.50 - $19.00 per hour + annual bonus)

• Work location: remote

• Flexible Scheduling

• Paid Onboarding

• Short term disability and life insurance

• Eligible for full time benefits including:

• Medical, Vision and Dental insurance

• Paid sick time, vacation and wellness days

• Monthly wellness stipend

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