Scheduling Coordinator

About the role

We are seeking an experienced Scheduling Coordinator to manage the effective deployment of work throughout the Sydney region each day. This is a critical role within our Sydney team, liaising directly with customers and tradespeople to ensure jobs are assessed, scheduled and completed efficiently. Previous trade related experience and an understanding of how trades operate in the field will be highly valued. The ideal candidate will be a capable multi-tasker who can think on their feet, solve problems and manage competing priorities while maintaining excellent communication and organisational standards.

Key responsibilities

• Schedule and coordinate work for tradespeople to maximise efficiency

• Assess job requirements and allocate the appropriate resources

• Coordinate with glaziers, tradespeople and other stakeholders to ensure jobs run smoothly

• Resolve logistical issues and emergency jobs in a professional manner that meets customer needs

• Manage changing priorities and respond effectively to urgent and time-sensitive work

• Maintain accurate job and customer data within Salesforce

• Build strong working relationships with customers, tradespeople and internal teams

About you

• Experience in the glass or glazing industry
• OR a trade background, with an understanding of how trade work is planned and delivered
• OR previous experience coordinating tradespeople, technicians, contractors or field service teams
• Previous scheduling, dispatch or coordination experience will be highly regarded
• Ability to organise and prioritise a demanding workload with a high level of accuracy
• Ability to problem solve in a logical and holistic manner
• Demonstrated high level of interpersonal, written and verbal communication skills
• Ability to remain calm and professional when dealing with changing priorities and urgent jobs
• Demonstrated proficiency with computers and a variety of software applications, including MS Office Suite
• Prior experience with Salesforce is highly advantageous but not essential

About us

Express Glass is proud to be Australian owned and, with over 40 years of expertise, our highly experienced, qualified, and accredited team provides specialised advice on all glass repair services. Our customers range from retail, insurance, facility management and Strata markets. We are a national company with local expertise; employing and partnering with the best glaziers Australia-wide. Express Glass employees have one thing in common: passion for exceptional service, passion for safety, and passion to be themselves. Our team puts customers at the centre of everything we do and partners with them to deliver seamless and responsive service.

Benefits

• Employee Assistance Program
• Flexible working arrangements
• A collaborative and supportive working environment
• A company that values its people and invests in their development