Scheduling Coordinator

Scheduling Coordinator

Position Summary

The Scheduling Coordinator is responsible for coordinating and successfully filling interpreter assignments while providing excellent service to customers and professional interpreters. This is a fast-paced, high-volume role that requires strong communication, organization, attention to detail, and the ability to meet established productivity goals.

The position also supports interpreter recruitment, onboarding, reactivation, and account setup to help maintain sufficient interpreter coverage and support overall operational needs.

Compensation

Starting Base Pay: $18.00 per hour

Scheduling Coordinators are also eligible for individual commission and performance-based department bonuses.

Individual Commission

• $0.75 per successfully filled regular assignment
• $1.50 per successfully filled urgent assignment

An urgent assignment is generally defined as a request received less than 24 hours before the scheduled start time.

Total Compensation Opportunity

Depending on individual productivity and achievement of department performance goals, estimated total compensation may reach:

• Tier 1: Approximately $25.00 per hour
• Tier 2: Approximately $27.30 per hour
• Tier 3: Up to approximately $31.00 per hour

Actual earnings vary based on assignments filled, the mix of regular and urgent assignments, hours worked, and achievement of applicable individual and department performance goals. Incentive compensation is performance-based and is not guaranteed.

Schedule

UniversalLanguage operates 24 hours a day, seven days a week. Employees must be available to work their assigned schedules, which may include evenings, weekends, and holidays.

Essential Responsibilities

• Coordinate and successfully fill interpreter assignments based on client needs and interpreter availability.
• Contact interpreters regarding available assignments and encourage qualified interpreters to accept appointments.
• Manage a high volume of inbound and outbound telephone calls professionally and efficiently.
• Monitor open, urgent, and difficult-to-fill assignments and take appropriate action to secure coverage.
• Maintain accurate scheduling records and communicate assignment changes promptly.
• Provide responsive and professional customer service to clients, interpreters, and internal teams.
• Assist with recruiting, onboarding, reactivating, and re-onboarding professional interpreters.
• Follow up with prospective and inactive interpreters regarding applications, documentation, account setup, and available opportunities.
• Help maintain sufficient interpreter coverage to support client demand.
• Meet established scheduling, productivity, attendance, customer service, commission, and department performance goals.
• Perform additional scheduling and operational duties as assigned.

Minimum Requirements

• High school diploma or equivalent.
• Minimum typing speed of 35 words per minute with accurate data-entry skills.
• Basic proficiency in Microsoft Outlook, Word, and Excel.
• Ability to quickly learn scheduling software and company procedures.
• Ability to work a full eight-hour shift in a fast-paced, high-volume environment.
• Ability to manage multiple priorities, meet deadlines, and remain productive under pressure.
• Strong customer service, communication, and interpersonal skills.
• Positive, energetic, and results-oriented attitude.
• Strong organizational skills and attention to detail.
• Ability to confidently present assignment opportunities and encourage interpreter acceptance.
• Dependable attendance, punctuality, and flexibility to work assigned shifts in a 24/7 environment.
• Ability to work effectively both independently and as part of a collaborative team.

Benefits

We value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees may have access to a comprehensive benefits package, including:

• Competitive Paid Time Off (PTO) program
• Paid Sick Leave
• Paid Holidays
• Bereavement Leave
• Jury Duty Leave
• Medical, Dental, and Vision Insurance
• Voluntary supplemental benefit options
• 401(k) Retirement Plan with discretionary company match

Our benefits are designed to support employees both personally and professionally while promoting long-term well-being and career development.

Career Growth

UniversalLanguage supports professional development and internal advancement for employees who demonstrate strong performance, dependability, leadership ability, and a commitment to the organization.

Potential advancement opportunities may include:

• Senior Scheduler
• Lead Scheduler
• Interpreter Recruiter
• Interpreter Accounts Coordinator
• Operations Coordinator
• Scheduling Supervisor
• Other Operations and leadership positions

Equal Employment Opportunity

UniversalLanguage is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by applicable law.