Scheduling Coordinator

Diareyes Limited are leading providers of installation services.

This role will be 37.5 hours per week, Monday - Friday

The role requires 1 day working from the office in Garforth and 4 days home working.

Purpose Of The Role:

The purpose of this role is to:

1.Coordinate appointments for customers on behalf of Diareyes’ clients

2. Provide excellent customer service to clients and end customers

3. Schedule work dynamically in line with business requirements

4. Ensure all information received is accurate for work to be completed successfully

5. Manage expectations of clients and customers to ensure efficient business practices are followed

The role demands a self motivated person who strives for perfection, can work well with other members of the team and alone. This role will ensure that customer and client service is of a high level by using their skills to maximise customer satisfaction whilst providing an efficient service to the business.

The postholder will work closely with the Scheduling Team, Engineer Support Team, Stock and Operational Management to maximise performance which also includes demonstrating strong self reliance and motivational skills.

Key Responsibilities:

· Coordinate appointments for work received by clients

· Ensure that the client specific SLA’s are adhered to for business success

· Use Diareyes Scheduling system to schedule the work

· Update client’s system with appointment information

· Liaise with both clients and end customers to achieve the desired appointments

· Ensure relevant parts are ordered for the work to be completed successfully

· All information received from clients and end customers is up to date for the appointments

· Client meetings

· Encourage dynamic scheduling for business efficiency

· Report complaints

· Provide reports

· Liaise with engineer support on the day of the work to ensure 100% completion

· Support in other areas of the business as required to provide customer service for both clients and customers

Pay: From £25,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Work from home

Work Location: Hybrid remote in Garforth