Scheduling Coordinator

Job Summary

Thruway Stone is a growing, customer-focused stone fabrication and installation company specializing in high-quality countertops for residential and commercial projects. We pride ourselves on exceptional craftsmanship, outstanding customer service, and delivering projects on time.

Position Summary

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. This role is responsible for coordinating the daily schedules of our templating, fabrication, and installation teams while serving as a key point of communication between customers, contractors, sales staff, and field crews. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and provides exceptional customer service.

Responsibilities

• Schedule and coordinate appointments for templating, fabrication, and installation.
• Communicate scheduling updates with customers, builders, contractors, and internal team members.
• Coordinate daily schedules for installation crews and field technicians.
• Monitor project timelines and proactively adjust schedules as needed.
• Confirm appointments and provide customers with scheduling details.
• Maintain accurate scheduling records and customer information.
• Work closely with the production and sales departments to ensure projects stay on schedule.
• Resolve scheduling conflicts and respond quickly to last-minute changes.
• Answer incoming phone calls and assist customers with scheduling inquiries.
• Perform general administrative and office support duties as needed.

Skills

• Previous scheduling, dispatching, customer service, or administrative experience preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Proficiency with Microsoft Outlook and scheduling software.

What We're Looking For

• Positive attitude and professional demeanor.
• Reliable and dependable attendance.
• Ability to work independently while collaborating with a team.
• Strong customer service mindset.
• Comfortable handling multiple projects simultaneously.

If you're organized, enjoy coordinating moving parts, and take pride in providing excellent customer service, we'd love to hear from you. Apply today to join the team at Thruway Stone!

Pay: $27.00 - $29.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person