Scheduling Coordinator

The Scheduler is responsible for coordinating caregiver schedules, ensuring accurate client visit coverage, and maintaining clear communication between caregivers, clients, and office staff. This is a fast-paced role with frequent phone

Physical Requirements

• Prolonged periods of sitting at a desk and working at a computer.
• Must be able to lift 15 pounds at times.

Key Responsibilities:

• Assign and adjust caregiver schedules daily to meet client needs and ensure full coverage.
• Monitor and track on-call issues, such as cancellations, early clock-outs, or missed visits, and take immediate action to resolve them.
• Maintain accurate records of caregiver hours, client visits, and schedule changes.
• Communicate proactively with clients, caregivers, and office staff to confirm schedules, notify of changes, and resolve issues.
• Ensure emails to offices are sent first thing in the morning to allow adequate time for client communication regarding replacements or visit adjustments.
• Respond promptly to frequent client and caregiver phone calls regarding scheduling issues, ensuring follow-through on all requests.
• Assist with new approvals, visit additions, and filling in gaps in the schedule as needed.
• Document all actions and communications related to scheduling for accountability and reporting purposes.
• Collaborate with the care coordination team to identify and prevent recurring scheduling issues.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Prior experience in scheduling, coordination, or administrative support preferred.
• Strong organizational and time management skills in a fast-paced environment.
• Excellent verbal and written communication skills; must be comfortable handling frequent phone calls.
• Ability to multitask and handle multiple urgent tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Familiarity with scheduling software and electronic records systems is a plus.

Core Competencies:

• Accountability: Ensures tasks are completed thoroughly and in a timely manner.
• Communication: Maintains clear, professional, and proactive communication with clients, caregivers, and team members.
• Reliability: Dependable in following through with assignments and managing urgent scheduling issues.
• Problem-Solving: Anticipates potential scheduling conflicts and resolves them efficiently.
• Team Collaboration: Works effectively with colleagues and management to maintain seamless operations.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person