Scheduling Coordinator

Position Overview:

The Scheduling Coordinator engineers, monitors, and manages the dental schedule for multiple providers and helps patients understand their treatment needs, treatment options, and payment options. The Scheduling Coordinator will also perform all general front-office duties for the dental office.

Skills and Qualifications:

• Knowledge of appointment coordinator procedures
• Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
• Ability to maintain composure and professionalism when exposed to stressful situations
• Ability to develop trust with the doctors, co-workers, and patients
• Ability to work cooperatively with management, staff, and patients
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.

Duties and Responsibilities:

• Provide an exceptional patient experience by ensuring that patients are scheduled properly using the correct scripts and in a timely fashion.
• Prepare, maintain, and monitor schedules.
• Fill canceled/rescheduled appointments assuring the schedule is full.
• Understand dental procedures and dental terminology for proper scheduling and treatment coordination.
• Schedule and confirm patient appointments.
• Monitor the log of unpaid insurance claims. Call insurance companies and follow up on claims more than 14 days old
• Review and discuss treatment plans with patients along with payment options and policies.
• Verify dental insurance information.
• Greet patients as they come in. Make sure every patient that comes in has an identification photo and accurate personal and insurance information in their accounts.
• Announce patients arrivals to staff. Monitor the clock to make sure all patients are seated on time
• Scan patient forms into dental software and manage the document center.
• Obtains necessary financial, and/or medical updates along with HIPAA forms.
• Answer incoming calls including new patient calls, emergencies, requesting records, and follow-up.
• Work closely with clinical staff and other front office staff to ensure smooth flow of patient care.
• Perform general front office duties and other duties as required.

Physical Requirements:

The following physical activities described are a representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the individual is required to utilize repetitive hand, wrist, and finger movements; walk, stand, and sit for extended periods; raise and lower objects; occasionally required to stoop, bend, kneel, and reach above shoulders; and occasionally lift up to 25 pounds. The specific vision abilities required by this job include close vision.