Scheduling Coordinator

Home Care Scheduler/Staffing (Experienced)

Assisting Hands Home Care | Full-time| In person – San Jose, CA

About Us

Assisting Hands Home Care is a trusted and growing in-home care agency serving San Jose, Sunnyvale, Santa Clara, Campbell, and surrounding areas in Santa Clara County. Our care is rooted in dignity, respect, and personalized support, allowing clients to maintain their quality of life where they feel happiest.

We believe caring for others starts with caring for our team – our office runs on the same compassion, reliability, and respect we ask our caregivers to bring into every client's home.

Join us in making a positive impact by making sure every client gets the right caregiver at the right time! We're committed to supporting your growth as a professional, with ongoing training opportunities and a respectful work environment where your efforts are truly valued.

The Role

We're looking for an experienced Scheduler to be the anchor of our office – someone who enjoys caregiver scheduling while keeping day-to-day operations steady, even when the day doesn't go as planned. Home care moves fast: schedules shift, calls come in, priorities change by the hour. We need someone who stays calm under pressure and juggles it all without dropping the ball.

You'll collaborate closely with the management team to strengthen and improve operational efficiency. This role includes taking part in the after-hours on-call rotation and stepping in to cover caregiving shifts when needed.

Responsibilities

• Match caregivers to clients on care needs, location, availability, skills, and personality fit – not just who's free first

• Build and maintain schedules in scheduling software, including ADLs, client instructions, and caregiver app setup

• Look ahead for gaps and unassigned shifts; keep caregiver availability current

• Cover last-minute call-offs quickly from a ready backup pool

• Confirm caregiver compliance (HCA registration, TB, CPR) before new assignment

• Verify daily clock-in/out and visit notes/accuracy ahead of payroll

• Send next-day visit reminders and brief caregivers before new client starts

• Follow up weekly with caregivers and clients; escalate concerns to management

• Share coverage gaps with recruiting and training

• Take part in the after-hours on-call rotation, including some evenings and weekends

• Step in to provide hands-on caregiving shifts when coverage requires it

Requirements

• Ideally 2+ years of scheduling experience in home care, home health, or senior care

• Calm, organized, and decisive when plans change fast

• Ability to handle frequent scheduling changes and priorities

• Clear, warm communicator by phone and text

• Hands-on caregiving experience and willingness to work caregiving shifts as needed

• Working knowledge of California HCA/CDSS requirements

• Experience with home care scheduling software (AxisCare preferred)

Benefits

• Attractive compensation – $22–$25 per hour, based on experience

• Annual bonus

• Paid sick leave

• Paid holidays

• Medical, dental, and vision options based on eligibility

• 401(k) based on eligibility

• Ongoing paid training

• Professional development and advancement opportunity

• Employee referral bonuses

• Employee recognition programs

• Team-building activities

• Work-provided equipment

• Growing company with a supportive team culture

Job Details

• Job Type: Full-time

• Work Location: In person – San Jose, CA

• Schedule: Monday–Friday office hours