Scheduling Coordinator

Georgia Carolina Orthopedics is the premier orthopedic practice in Augusta, Georgia. Our highly specialized physicians are experienced in the latest diagnostic techniques and treatment options. Our physician-owned practice is committed to providing the highest level of orthopedic care available.

We are currently seeking an experienced Scheduling Coordinator to add to our team.

Duties:

• Answer high-volume inbound calls in a professional, courteous, and timely manner
• Schedule, reschedule, and cancel patient appointments across multiple providers and locations
• Accurately enter and update patient demographic, insurance, and appointment information in the electronic medical record (EMR) system
• Follow provider scheduling guidelines, appointment types, and visit duration rules
• Verify basic insurance eligibility and referral requirements at time of scheduling when applicable
• Coordinate appointments for specialty visits, procedures, diagnostics, and follow-ups
• Communicate clearly with patients regarding appointment details, preparation instructions, and office policies
• Escalate urgent patient concerns or scheduling conflicts to clinical or supervisory staff appropriately
• Maintain patient confidentiality and comply with HIPAA and office policies at all times
• Collaborate with clinical teams, front desk staff, and providers to ensure continuity of care

Education and experience required:

• 1+ year patient registration/scheduling experience.
• High School Diploma or GED required.
• Proficient knowledge/ability with all Microsoft Office Applications.
• HIPAA compliant.
• Must have outstanding organization skills with the ability to multi-task.
• Ability to work well with physicians and co-workers.
• Strong oral and written communication skills.
• Knowledge of medical and insurance terminology.
• Understanding of health insurance.
• Experience in Athena EMR is a plus.

We offer Medical/Dental/Vision/Life/401(k), paid vacation and holidays.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of experience do you have working as a scheduling coordinator in a medical office?

Work Location: In person