Scheduling Coordinator

Senior Helpers is currently seeking a Scheduling Coordinator.

As a member of Senior Helpers Scheduling team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.
Primary Responsibilities (including, but not limited to):

• Under direct supervision of the Operations Manager and with input from the Care Team Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day, always.
• Track and record all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Operations Manager and Care Team Manager on a consistent daily basis.
• Accept on-call duty as directed by the Operations Manager. Weekend bonus for on-call duties.
• Communicate with supervisor and team to Hire for the Void on a regular basis
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc as needed.

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent interaction skills, able to multi-task and work as a team player
• Must have experience using telephones with multiple lines, multi-task and maintain professionalism and patience with a fast paced environment
• Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: $18.00 - $20.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement

Experience:

• Customer service: 1 year (Preferred)
• Scheduling: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person