Scheduling Coordinator

We are seeking a highly organized, detail-oriented, and customer-focused Marine Detailing Scheduling Coordinator to manage daily scheduling, customer communication, and workflow coordination for our marine detailing operations.

This individual will serve as the primary point of contact between customers, detailing technicians, marina personnel, and management to ensure all detailing services are scheduled efficiently and completed on time. The ideal candidate is proactive, dependable, and comfortable managing multiple jobs, adjusting schedules due to weather conditions, and maintaining a high level of customer service in a fast-paced marine environment.

Key Responsibilities

• Coordinate and manage daily, weekly, and seasonal schedules for marine detailing services.
• Schedule boat washes, interior cleaning, waxing, polishing, oxidation removal, ceramic coatings, and other detailing services.
• Assign jobs to detailing technicians based on availability, skill set, job requirements, and location.
• Monitor job progress and adjust schedules as needed to accommodate delays, weather conditions, and changing customer requests.
• Coordinate service appointments with marinas, boatyards, yacht clubs, and private boat owners.
• Ensure technicians have the necessary job details, supplies, and customer instructions before arriving on-site.
• Maintain an organized calendar and scheduling system to maximize productivity and minimize downtime.

Customer Service & Communication

• Serve as the primary point of contact for customers regarding scheduling, service inquiries, estimates, and appointment confirmations.
• Communicate professionally with customers by phone, email, and text.
• Confirm appointments, provide scheduling updates, and follow up on completed services.
• Address scheduling conflicts, customer concerns, and service changes promptly and professionally.
• Maintain positive relationships with repeat customers, marina managers, and industry partners.
• Help ensure an exceptional customer experience from the initial inquiry through job completion.

Job Coordination & Administrative Support

• Create and maintain accurate work orders, customer records, service notes, and job histories.
• Track job status from scheduling through completion and invoicing.
• Coordinate with management and detailing crews to ensure jobs are completed according to company standards.
• Assist with preparing estimates, tracking approvals, and communicating additional service requests.
• Monitor upcoming maintenance schedules and coordinate recurring detailing appointments.
• Maintain accurate records of technician hours, completed services, and scheduling changes.
• Assist with invoicing, payment follow-ups, and other administrative duties as needed.

Quality Control & Team Coordination

• Communicate customer expectations and specific vessel requirements to detailing technicians.
• Follow up on completed jobs to confirm services were performed as requested.
• Identify scheduling inefficiencies and recommend improvements to daily operations.
• Help maintain accountability, professionalism, and clear communication across the team.
• Escalate customer concerns, job delays, or operational issues to management when necessary.

Qualifications

• Previous experience in scheduling, dispatching, customer service, office administration, or operations coordination preferred.
• Marine industry, boatyard, marina, or detailing experience is a plus.
• Strong organizational skills and the ability to manage multiple appointments simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with email, calendars, spreadsheets, and scheduling or customer management software.
• Ability to prioritize tasks, solve problems, and adapt to changing schedules.
• Strong attention to detail and accurate recordkeeping.
• Professional, dependable, and customer-service-oriented attitude.
• Ability to work independently while collaborating effectively with a team.

Preferred Skills

• Familiarity with boats, vessel sizes, marina operations, and marine detailing services.
• Experience coordinating field service teams or mobile service appointments.
• Understanding of seasonal marine service demands and weather-related scheduling challenges.
• Experience using CRM systems, work-order software, or invoicing platforms.
• Ability to identify opportunities for repeat business and recurring maintenance programs.

Pay: $28.00 - $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person