Scheduling Coordinator

Company Overview

Mount Pleasant Dental Care has built a reputation for delivering compassionate, patient-centered dental services for over 20 years. With locations in West Rockport and Warren, Maine, our practice is dedicated to providing exceptional care in a supportive and community-focused environment.

Job Summary

We are seeking a detail-oriented and energetic Hygiene Scheduling Coordinator to manage appointment scheduling and patient flow for our dental practice. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a comprehensive understanding of dental office operations. This role is vital in ensuring smooth clinic operations, optimizing patient scheduling, and maintaining high levels of patient satisfaction.

Responsibilities

• Coordinate and schedule hygiene appointments efficiently, balancing provider availability with patient needs.
• Manage patient records and update electronic health records (EHR) systems accurately to reflect appointment details and treatment plans.
• Communicate effectively with patients via phone, email, or in person to confirm appointments and provide information about procedures.
• Collaborate with clinical staff to ensure proper documentation review and adherence to confidentiality policies.
• Utilize practice management software such as Epic, Meditech, or Athenahealth to streamline scheduling processes.
• Maintain a professional front desk presence by providing excellent customer service and phone etiquette.
• Support administrative tasks including filing, data entry, and managing multi-line phone systems with efficiency.

Experience

• Prior experience in medical or dental office administrative support is required, preferably within a clinical setting such as a dental or healthcare clinic.
• Familiarity with electronic health record (EHR) systems including Epic, Meditech, eClinicalWorks, or Athenahealth is essential.
• Knowledge of medical billing, coding (CPT, ICD-9/10), and insurance processes such as Medicare is highly desirable.
• Demonstrated ability to handle medical records management while maintaining strict confidentiality under HIPAA guidelines.
• Strong computer skills with proficiency in Microsoft Office Suite and clinic management software.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Experience in dental clinics or hospital environments will be considered an asset for this role.

Join our team as a Hygiene Scheduling Coordinator to play a key role in delivering seamless patient experiences while supporting the operational excellence of our practice!

Pay: $20.00 - $24.00 per hour

Expected hours: 36.0 – 38.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person