Scheduling Coordinator, Education and Visitor Programs

About The Thomas Jefferson Foundation The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored at Monticello. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site and a Site of Conscience. Scheduling Coordinator, Education and Visitor Programs

Purpose The Scheduling Coordinator is essential to the guest experience at Monticello as it ensures all public programs within the Education and Visitor Programs (EVP) Department are staffed adequately and efficiently. This position provides office support for the EVP Department with a focus on creating and maintaining staffing schedules for approximately 100+ staff members and volunteers and for over 20 interpretive programs.

Schedule: 8am-4:30pm Tuesday-Saturday, some holiday and evenings are required. Compensation: $19.47 - $21.93 per hour.

We will look to you to:

• Be responsible for making and maintaining the staffing schedule for all Education and Visitor Programs staff and volunteers at a variety of program locations using an online scheduling platform.
• Solicit and assembles scheduling notes from multiple sources and stakeholders for all Education and Visitor Program staffing needs.
• Analyze data to determine hours needed each day for tours and programs.
• Use creative thinking to find solutions to complex problems related to scheduling.
• Communicate all schedule needs and changes effectively with all stakeholders.
• Collaborate with administrators and staff members in other departments to accomplish tasks.
• Provide information about Monticello events and activities to Monticello guides.
• Research solutions to ongoing scheduling challenges and proposes responses.
• Provide calendar, meeting, and training support as needed.
• Provide basic office support, including making copies, scanning documents, processing mail, ordering supplies, and other tasks as necessary.

Knowledge, Skills and Abilities:

• High school education required. Associates or Bachelor’s degree preferred. 3-5 years of experience providing administrative support. Scheduling experience preferred. Think creatively to find solutions to complex problems related to scheduling.
• High level of computer literacy. Extremely proficient at using standard Microsoft Office software such as Outlook, Word, and Excel.
• High level of attention to detail, including routine and repetitive tasks.
• Ability to prioritize duties.
• Ability to think creatively to solve problems.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Ability to handle unexpected and rapidly changing situations in a calm manner.
• Ability to receive and quickly incorporate feedback.
• Friendly attitude toward visitors and staff; strong team player
• Ability to Model Thomas Jefferson Foundation’s customer service standards and expectations.

Physical Demands and Work Considerations In addition to a Tuesday-Saturday schedule, some holiday and evening work is required. Monticello is located on a mountaintop; walking on inclines and uneven ground may be required. Works at a computer for much of the day in a shared office space where interruptions may occur.

We provide the following benefits for our full-time employees:

• Excellent benefits package (including medical, dental, vision, 401(k) retirement savings plan plus 6% match, life insurance, and more!).
• Fitness club membership discount.
• Discount in the Monticello Café, gift shop, and Monticello online catalog.
• Employee Assistance Program (EAP) – free for employee and dependents.
• $500 employee referral bonus.

If you believe this opportunity is the right fit for you, we encourage you to apply!