Scheduling Coordinator - Hybrid

The Scheduling Coordinator is responsible for obtaining accurate patient information in order to schedule appointments for patient related services, using the computer scheduling system. Build and maintain a good rapport with medical providers, rehabilitation, patient family services and nursing teams. Ensure that all resident appointments are scheduled and maintained inside of the scheduling system.

JOB DUTIES / RESPONSIBILITIES

ESSENTIAL DUTIES

• Completes initial registration information in the scheduling system following established policies and procedures.
• Evaluates therapist and resident schedule to coordinate resident appointments on behalf of all departments.
• Prioritizes duties and responsibilities, schedules workflow to facilitate production of accurate, efficient and timely output.
• Demonstrates the ability to adapt to changing circumstance related to internal/external factors. Exhibits flexibility dealing with changes in scheduling processes and procedures.
• Schedules /Reschedules appointments as requested and document reason for reschedule as well as maintain email communications with all staff members.
• Communicates clearly and effectively in a timely manner with patients, families and hospital staff.
• Receives and returns all communication in a professional, courteous, and confidential manner.
• Performs other confidential administrative duties as needed.
• Disseminates schedules as requested to the appropriate hospital staff.
• Completes appointment bookings, reviews patients not seen and reschedules as needed.
• Brings scheduling problems or patient’s concerns to the attention of the appropriate supervisor.
• Receives all calls in a professional and courteous manner.
• Observes and follows policies and procedures of inpatient services.
• Schedules Clinic appointments, reschedules as needed.
• Assists administration with special projects.
• Performs other administrative duties as needed.
• Demonstrates time management skills and assists in general departmental organization.

Formal education required:

Bachelor’s Degree preferred

Previous experience required:

Previous hospital or physician’s office experience.

Scheduling and data entry experience preferred.

Knowledge and Abilities

• Able to read, write and speak the English language.
• Able to work as a member of a team.
• Detail oriented and strong customer service skills.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office Applications.

Join our fabulous team of professionals where big hearts help little patients!

We RECOGNIZE ability and REWARD excellence. We offer a competitive salary and generous benefits:

Excellent individual/family benefits
Generous paid time off
Tuition reimbursement
Life insurance
Flexible spending accounts
403(b) retirement plan

St. Mary’s Healthcare System for Children is committed to nurturing a compassionate environment that welcomes all children, young adults, families, and staff; built on the belief that what makes us different makes us stronger, and provides unity throughout our community.

St. Mary’s Healthcare System for Children is an Equal Opportunity Employer
M/F/D/V/SO