Scheduling Coordinator-Private Home Care

Join a Team That Puts Compassion First

Join our dedicated team as a Scheduling Coordinator in the Private Home Care sector! In this vital role, you will orchestrate the seamless scheduling of caregivers to ensure our clients receive compassionate, timely, and personalized care. Your proactive communication and organizational skills will help foster trusting relationships with clients and caregivers alike, creating a positive environment where quality care thrives. This position offers an exciting opportunity to make a meaningful difference in people's lives while working in a dynamic, supportive setting

Your responsibilities will include:

• Develop, manage, and adjust caregiver schedules to ensure all private duty shifts are filled with qualified, compatible caregivers.
• Match caregivers to clients based on skills, personality, location, and client preferences to support longterm continuity of care.
• Respond quickly to caregiver callouts, emergencies, and lastminute schedule changes, using strong problemsolving skills to maintain coverage.
• Communicate schedule updates clearly and professionally to caregivers and clients.
• Maintain accurate scheduling records in Wellsky software, including availability, timeoff requests, shift confirmations, and client changes.
• Monitor caregiver attendance and reliability, escalating concerns to the appropriate supervisor.
• Coordinate new client starts, ensuring caregivers are assigned promptly and care begins smoothly.
• Build strong relationships with caregivers and clients to support retention, satisfaction, and Nova Leap's commitment to compassionate care.
• Provide exceptional customer service, addressing questions, concerns, and requests with professionalism and empathy.
• Support compliance with Nova Leap policies, client care plans, and state regulations.
• Be able and willing to cover a client shift when no replacement caregiver is available, ensuring continuity of care and client safety.
• And other duties as assigned.

OnCall Assignment Responsibilities

• Participate in Nova Leap's oncall rotation as assigned.
• Respond to caregiver callouts, client concerns, and schedule disruptions occurring outside regular business hours.
• Document all afterhours schedule changes and communicate them to the office team the next business day.
• Follow Nova Leap's protocols for emergencies, escalation, and documentation.
• Maintain professionalism, calmness, and strong decisionmaking while handling timesensitive situations.
• Be able and willing to cover a client shift when no replacement caregiver is available during oncall hours, ensuring continuity of care and client safety.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Start a Career That Makes Every Day Meaningful

At Nova Leap Health, you'll do more than provide care you'll bring comfort, dignity, and independence to those who need it most. Join a team that values your dedication, supports your growth, and recognizes the difference you make every day.

Apply today and start building a rewarding career with Nova Leap Health!